trains running along a bridge during the Holiday Train Show

Frequently Asked Questions: Holiday Train Show

Thursday, November 12, 2020 – Sunday, January 31, 2021

For Members & Patrons | At the Garden | 11/27 & 11/28 Sold Out

With tickets and capacity very limited due to enhanced safety protocols that include social distancing, the only way to see this captivating display is as a Member, Patron, Corporate Member, or Bronx Community Partner. Explore a comprehensive overview of frequently asked questions available to help plan your Holiday Train Show® visit.

Safety Ticketing During Your Visit Dining For Patrons

SAFETY

  1. Yes. Face coverings are required for visitors and staff throughout the Garden grounds and buildings. Face coverings must cover both your nose and mouth at all times, except when you are eating.

  2. Yes. Children over the age of two are required to wear face coverings at the Garden.

  3. We highly recommend that you bring your own face covering. However, if you forget, one will be available for purchase at Garden ticket windows. Visitors without face coverings will not be allowed entry to the Garden.

  4. This year’s presentation of the Holiday Train Show incorporates enhanced safety measures based on best practices and guidance from health authorities and city, state, and federal government agencies. These include requiring staff and visitors over the age of two to wear face coverings, increasing sanitization of public and employee areas, administering daily health screenings for our on-site staff, and supporting social distancing practices with wayfinding signage and other guidance. We are constantly monitoring the success of new protocols and adapting to changing recommendations.

  5. Yes. Managing density within the Garden and the Haupt Conservatory has been a major consideration. We are offering limited, timed-entry tickets to stagger visitor arrival, promote social distancing, and mitigate the risk of crowding in high-traffic areas. Holiday Train Show admission is only available to Members, Patrons, Corporate Members, and Bronx Community Partners to support these efforts.

  6. Social distancing is promoted through multiple practices, including reduced capacity, timed-entry tickets, and on-site social distancing signage. Tickets and capacity for the Holiday Train Show have been reduced by more than 75%, and density in the exhibition is moderated through timed-entry tickets. We have installed social distancing signage and pavement markings at admission points, outside of the Conservatory, and anywhere else where queuing is necessary.

    The Holiday Train Show path will follow a one-way flow. Directional signage has been installed throughout the exhibition to assist you in moving responsibly. We ask that visitors move with consideration throughout the Conservatory, give others as much space as possible on paths, and wear face coverings at all times.

  7. Yes. Hand sanitizing stations are available at a variety of locations throughout the Garden. Visitors may also wash their hands at any of our five open restroom facilities.

TICKETING

  1. Admission to the Holiday Train Show is limited to Members, Patrons, Corporate Members, and Bronx Community Partners. If you are a Member or Patron, you may purchase up to four additional tickets beyond your Membership allocation for your visit. If you are not a Member and you’d like to attend, you can become a Member here.

  2. As a Member, you already have an online account. All you need to do is create your password. If you have not already done so, visit NYBG.org/account and find the Create/Forgot Password link. Enter the information associated with your Membership and check your e-mail for a link to set your new password. If you attempt to log in with an e-mail address that is not associated with your Membership, the system will not recognize you. To add your preferred e-mail address to our system, please e-mail membership@nybg.org, and we will be happy to assist.

  3. For the safety of all, a limited number of visitors will be admitted to the Holiday Train Show every 15 minutes. Advance reservation of a timed-entry ticket is required. You will receive a confirmation e-mail and option to print or download a mobile ticket. You may arrive at the Garden up to one hour before your ticketed entry time and must be in line at the Conservatory at the time printed on your ticket.

    Holiday Train Show tickets will not be available on-site. Entry is not guaranteed to visitors who arrive after their designated entry time.

  4. No. Tickets will not be available on-site for day-of reservations. You must reserve your ticket in advance.

  5. Yes. All children, regardless of age, must have a ticket. Children two and under are free of charge. You can reserve child tickets online in advance.

  6. You must be in line at the Conservatory at the time printed on your ticket. However, you may arrive at the Garden up to one hour before your ticketed entry time.

  7. If you arrive at the Conservatory late, we will do our best to accommodate you, but we cannot guarantee admission to the Holiday Train Show.

  8. While you must arrive at the Conservatory at the time printed on your ticket, you may then enjoy the Garden grounds for as long as you please, during regular hours of operation.

  9. If you need to change your reservation date or entry time, please e-mail ticketingsupport@nybg.org the desired changes and reservation number, prior to your visit date. Please note that changes cannot be made on the date of your visit and tickets are always subject to availability.

  10. We know that the Holiday Train Show is a cherished seasonal tradition for many Members. Because tickets and capacity have been reduced by more than 75% due to safety protocols, we want to try to give all Members who wish to visit the opportunity to get tickets. As a result, we ask that Members limit themselves to one visit this season. You are, of course, welcome to visit the rest of the Garden multiple times by reserving complimentary Garden Pass tickets.

  11. Members and Patrons can purchase up to four additional tickets in addition to your allotment of complimentary tickets determined by your Membership level. Adult tickets are $30, Senior/Student tickets are $28, Child tickets are $18, and tickets for children two and under are free of charge.

  12. No. Member Passes cannot be redeemed for Holiday Train Show admission. However, you can use your Member Passes for parking.

  13. Yes. Member Passes can be redeemed at the Garden for complimentary parking. If you do not bring your Pass with you, you will be required to pay half-price (no refunds). Passes are only valid with an active Membership, and you will be required to show your Membership Card or a photo ID to the parking attendant. Parking at the Garden is limited and on a first-come, first-served basis, and is not guaranteed.

  14. Yes. Please provide the attendant with a photo ID to verify your current Membership for admission to the Garden grounds. Advance tickets to the Holiday Train Show must be reserved prior to your visit.

  15. No. Go green! If you purchased your tickets online, you can access your mobile tickets on any smartphone or mobile device through your Order Confirmation e-mail. We do not require that you print your tickets, but you must present a valid mobile ticket for entry.

  16. You must reserve your ticket online in advance. Ticket availability is limited, and tickets will not be available on-site for day-of reservations. Tickets can be reserved online in advance through your Corporate Member portal. You are entitled to admission as outlined by your Corporate Membership level.

  17. Chase Private Clients, please note that walk-ups will not be admitted to the Holiday Train Show, and you must be a Member to book tickets. To learn more about our special Membership discount for Chase Private Clients during the Holiday Train Show or for any other questions, please email corprelations@nybg.org. Please note, discount does not apply to existing Members.

DURING YOUR VISIT

  1. This year’s exhibition will take place entirely within the Enid A. Haupt Conservatory.

  2. Strollers are welcome on Garden grounds, but are not permitted inside the Haupt Conservatory. Outdoor, uncovered stroller parking is provided near the entrance to the Holiday Train Show. There is no indoor stroller parking – please plan accordingly.

  3. The Garden’s 250-acre grounds are open to explore. All visitors can enjoy seasonal highlights, including the Rockefeller Rose Garden, Chilton Azalea Garden, Native Plant Garden, Perennial Garden, and most other outdoor collections and trails. NYBG Shop, the Pine Tree Café, and restrooms will also be open to visitors.

    The Haupt Conservatory is open to visitors with Garden Pass + Conservatory tickets through November 8. Access to the Haupt Conservatory is very limited, and advance reservations are required. We ask that Garden Pass + Conservatory ticketholders visit the Haupt Conservatory within an hour of arriving at the Garden. On November 11, the Conservatory is open only to Bronx Community Partners with Holiday Train Show® tickets. From November 12–January 31, 2021, the Conservatory is open only to Members, Patrons, Corporate Members, and Bronx Community Partners with Holiday Train Show tickets.

  4. Select indoor spaces and collections that may not be conducive to social distancing, including the Mertz Library Building, Everett Children’s Adventure Garden, Rock Garden, and Hudson Garden Grill, are closed to the public. The Tram Tour is also suspended until further notice.

    Access to the Haupt Conservatory is regulated, and is limited to visitors with Garden Pass + Conservatory tickets through November 8. On November 11, the Conservatory is open only to Bronx Community Partners with Holiday Train Show® tickets. From November 12–January 31, 2021, the Conservatory is open only to Members, Patrons, Corporate Members, and Bronx Community Partners with Holiday Train Show tickets.

  5. The Main Entrance, Mosholu Entrance, and East Gate are open. The Bedford Gate is currently closed.

  6. No. At this time, the Tram Tour is suspended. Visitors should be prepared to explore the various gardens and collections throughout our 250 acres on their own or bring their own mobility device. Please see the Garden map to plan your visit.

  7. The Conservatory is open to visitors with Garden Pass + Conservatory tickets. We ask that Garden Pass + Conservatory ticketholders visit the Haupt Conservatory within an hour of arriving at the Garden.

    In addition to limiting the amount of visitors in the Conservatory, we have also designated one-way traffic through the building, and ask visitors to follow social distancing guidelines and instructions from Garden staff.

  8. Yes. NYBG Shop is open, following social distancing guidelines as outlined by government and health officials. You may be asked to wait outside before entering as we regulate capacity. Please follow all signage and staff instructions in the Shop, as we have adjusted our shopping and checkout processes to provide the safest possible experience.

  9. Water fountains and bottle refill stations are available to visitors. Water and other refreshments are also available at the Pine Tree Café.

  10. Yes. “My Day at the Garden,” a kids and family adventure activity, takes visitors on a self-guided tour through NYBG’s landscape and collections.

    The Everett Children’s Adventure Garden remains closed.

  11. No. During our initial phase of reopening we are suspending public tours and programs. NYBG will offer audio and walking tours throughout our 250 acres, including a self-guided tour.

  12. The Garden is open for peaceful enjoyment of our beautiful outdoor collections through activities such as walking, taking personal photographs, reading, and birdwatching. Please do not run or jog, play sports or athletic games, play music, sunbathe, use skates or shoes with built-in wheels, ride a scooter or skateboard, or engage in other disruptive activities. Bicycles must be secured to a bicycle rack located at the Garden entrances.

  13. Manual wheelchairs are available to borrow free of charge on a first-come, first-served basis at the Leon Levy Visitor Center and Mosholu Entrance. Reservations are not accepted and an ID must be left with Visitor Services for the loan. Visitors are encouraged to bring their own mobility devices, and review the Garden map to plan their visit. Please note: the Tram Tour is currently suspended.

  14. NYBG is following the guidance from health authorities and government agencies, and implementing a phased reopening plan that allows us to gradually increase offerings and activities as cautiously as possible and in accordance with the latest guidelines. We will share updates through NYBG.org and social media as details become available.

DINING

  1. The Pine Tree Café is open with grab-and-go food and outdoor seating available. Please follow all signage and staff instructions in the Café, as we have adjusted our ordering and checkout processes to provide the safest possible experience. Pop-up dining is also available with snacks and cold drinks near the Rose Garden and light meals, beer, and wine at the Hudson Garden Grill patio on select dates.

    The Hudson Garden Grill remains closed to visitors.

  2. You may enjoy your meal in the tent behind the Café, at our outdoor seating area in the Levy Visitor Center Plaza, or at the Clay Family Picnic Pavilions. Seating in these areas has been adjusted to follow social distancing guidelines. Please only eat in these designated areas. Deposit trash and recyclables in designated receptacles.

  3. You may bring outside food to NYBG to enjoy at the Picnic Pavilions.

FOR PATRONS

  1. We encourage Patrons (Membership levels of $1,500+) to reserve their tickets in advance, either online with your Membership account (NYBG.org/account), or by contacting the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org. We are on call to help with ticket and parking reservations, and for recommendations on how to make the most of your visit.

  2. As a Patron, you already have an online account at NYBG.org/account. If you have not already activated your online account, all you need to do is create your password by clicking find the Create/Forgot Password link. Enter the information associated with your Membership and check your e-mail for a link to set your new password. If you attempt to log in with an e-mail address that is not associated with your Membership, the system will not recognize you. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for assistance.

  3. Yes. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org so we may make arrangements for your visit and provide electronic tickets.

  4. For the safety of all, we have temporarily suspended golf cart tours, but are pleased to help arrange a private walking tour with face coverings and social distancing. Contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for more information. Note that the Tram Tour is also temporarily suspended.

  5. Manual wheelchairs are available to borrow free of charge on a first-come, first-served basis at the Leon Levy Visitor Center and Mosholu Entrance. Reservations are not accepted and an ID must be left with Visitor Services for the loan. Visitors are encouraged to bring their own mobility devices, and review the Garden map to plan their visit. Please note that the Tram Tour and Patron golf cart tours are also suspended at this time.

  6. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for assistance.