perennial garden with the Conservatory

Frequently Asked Questions

Explore a comprehensive overview of frequently asked questions available to help plan your visit during NYBG’s initial phase of reopening.

Safety Ticketing During Your Visit Dining
For Members For Patrons

SAFETY

  1. Yes. Face coverings are required for visitors and staff throughout the Garden grounds. Face coverings must cover both your nose and mouth at all times, except when you are eating.

  2. Yes. Children over the age of two are required to wear face coverings at the Garden.

  3. We highly recommend that you bring your own face covering; however if you forget, one will be available for purchase at Garden ticket windows. Visitors without face coverings will not be allowed entry to the Garden.

  4. The safety of our visitors and staff remains our top priority throughout the reopening, and we have implemented new safety measures based on guidance from health authorities and government agencies. NYBG is reopening in phases that incorporate enhanced safety measures, including: requiring visitors and staff to wear face coverings, increasing sanitization of public and staff areas, administering health screenings for our on-site staff, and supporting social distancing practices with wayfinding signage and other guidance. We are constantly monitoring the success of new protocols and adapting to changing recommendations.

  5. Yes. Managing density within the Garden has been a major consideration as we begin our initial phase of reopening. We are offering limited, timed-entry tickets to stagger visitor arrival, promote social distancing, and mitigate the risk of crowding in high-traffic areas.

  6. In addition to managing density through limited, timed-entry tickets, NYBG has installed social distancing signage and pavement markings at admissions points and anywhere else where queuing is necessary. We have also designated some pathways as one-way traffic. Directional signage has been installed throughout the grounds to assist you in moving responsibly through the Garden. Since social distancing may not always be possible, we ask that visitors move with consideration throughout the Garden, give others as much space as possible on paths, and wear your face covering at all times.

  7. Yes. Hand sanitizing stations are available at a variety of locations throughout the grounds. Visitors may also wash their hands at any of our four open restroom facilities.

TICKETING

  1. For the safety of all, a limited number of visitors will be admitted to the Garden every hour. Advance purchase of a timed-entry ticket is required. Members must also reserve complimentary tickets in advance. You may arrive at the Garden up to one hour after your ticketed entry time. Visitors will receive a confirmation e-mail and option to print or download a mobile ticket. Entry is not guaranteed to visitors who arrive at the Garden without tickets, or to visitors who arrive before or more than one hour after their designated entry time.

  2. Advance purchase of a timed-entry ticket is required. Entry is not guaranteed to visitors who arrive at the Garden without tickets.

  3. Yes. You must reserve your ticket(s) online in advance by signing in to your Member account at NYBG.org/account. Entry is not guaranteed to Members who arrive at the Garden without tickets.

  4. Yes. All children, regardless of age, must have a ticket. Children two and under are free of charge. You can reserve child tickets online in advance.

  5. No. You may arrive up to one hour after your ticketed entry time.

  6. As long as you arrive within one hour after your ticketed entry time, your ticket is valid for admission. If you arrive at the Garden more than one hour late, we will do our best to accommodate you, but we cannot guarantee admission.

  7. While you must arrive at the Garden within one hour after your ticketed entry time, you may enjoy the Garden grounds for as long as you please, during regular hours of operation.

  8. No. Tickets are not eligible for exchange or refund. Be sure to carefully review your order before you finalize it.

  9. No. Go green! If you purchased your tickets online, you can access your mobile tickets on any smartphone or mobile device through your Order Confirmation e-mail. We do not require that you print your tickets, but you must present a valid mobile ticket for entry.

  10. Tickets can be reserved through your Corporate Member portal. You are entitled to daily admission as outlined by your Corporate Membership level; additional tickets can be purchased at public prices. Corporate Guest Passes that expire with March, April, May, and June 2020 expiration dates will be accepted through October 31, 2020. Corporate Guest Passes can be redeemed at the Garden, day-of, for complimentary guest tickets, depending on availability. Corporate Guest Passes cannot be redeemed online, but you may e-mail corprelations@nybg.org to request a will call reservation. Please send the request at least 48 hours before your visit. You will be required to present your Corporate Member Guest Pass for ticket pick-up.

DURING YOUR VISIT

  1. The Garden’s 250-acre grounds are open to explore. Visitors can enjoy seasonal highlights, including the Rockefeller Rose Garden, Chilton Azalea Garden, Native Plant Garden, Perennial Garden, Conservatory Courtyards, and most other outdoor collections and trails. NYBG Shop, the Pine Tree Café, and restrooms will also be open to visitors.

  2. Most indoor spaces and collections that may not be conducive to social distancing, including the Haupt Conservatory, Mertz Library Building, Edible Academy, Everett Children’s Adventure Garden, Rock Garden, and Hudson Garden Grill, are closed to the public. The Tram Tour is also suspended until further notice.

  3. The Main Entrance, Mosholu Entrance, and East Gate are open. The Bedford Gate is currently closed.

  4. No. At this time, the Tram Tour is suspended. Visitors should be prepared to explore the various gardens and collections throughout our 250 acres on their own or bring their own mobility device. Please see the Garden map to plan your visit.

  5. No. At this time, the indoor areas of the Conservatory remain closed to visitors. However, for a limited time, visitors with any ticket type may view the outdoor Conservatory Courtyards.

  6. Yes. NYBG Shop is open, following social distancing guidelines as outlined by health authorities and government agencies. You may be asked to wait outside before entering as we regulate capacity. Please follow all signage and staff instructions in the Shop, as we have adjusted our shopping and checkout processes to provide the safest possible experience.

  7. Yes. Water fountains and bottle refill stations are available to visitors. Water and other refreshments are also available at the Pine Tree Café.

  8. Yes. “My Day at the Garden,” a kids and family adventure activity takes visitors on a self-guided tour through NYBG’s landscape and collections while the Edible Academy and Everett Children’s Adventure Garden remain closed.

  9. No. During our initial phase of reopening we are suspending public tours and programs. NYBG will offer audio and walking tours throughout our 250 acres, including a self-guided tour.

  10. The Garden is open for peaceful enjoyment of our beautiful outdoor collections through activities such as walking, taking personal photographs, reading, and birdwatching. Please do not run or jog, play sports or athletic games, play music, sunbathe, use skates or shoes with built-in wheels, ride a scooter or skateboard, or engage in other disruptive activities. Bicycles must be secured to a bicycle rack located at the Garden entrances.

  11. No. At this time, we are not loaning wheelchairs to visitors. Visitors are asked to bring their own mobility devices and review the Garden map to plan their visit. Note that the Tram Tour is also suspended at this time.

  12. NYBG is following the guidance from health authorities and government agencies, and implementing a phased reopening plan that allows us to gradually increase offerings and activities as cautiously as possible and in accordance with the latest guidelines. We will share updates through NYBG.org and social media as details become available.

DINING

  1. The Pine Tree Café is open with grab-and-go food and outdoor seating available. Please follow all signage and staff instructions in the Café, as we have adjusted our ordering and checkout processes to provide the safest possible experience. Pop-up dining is also available with snacks and cold drinks near the Rose Garden and light meals, beer, and wine at the Hudson Garden Grill patio on select dates.

    The Hudson Garden Grill remains closed to visitors.

  2. You may enjoy your meal in the tent behind the Café, at our outdoor seating area in the Levy Visitor Center Plaza, or at the Clay Family Picnic Pavilions. Seating in these areas has been adjusted to follow social distancing guidelines. Please only eat in these designated areas. Deposit trash and recyclables in designated receptacles.

  3. You may bring outside food to NYBG to enjoy at the Picnic Pavilions.

FOR MEMBERS

  1. Yes. Please reserve your ticket online in advance by signing in to your Member account at NYBG.org/account. Entry is not guaranteed to those who walk up to purchase/reserve tickets.

  2. As a Member, you already have an online account at NYBG.org/account. Please ensure that your Membership is active through the date of your desired visit. You may only reserve tickets for dates within your Membership term. You can renew your Membership online.

  3. As a Member, you already have an online account. All you need to do is create your password. If you have not already done so, visit NYBG.org/account and find the Create/Forgot Password link. Enter the information associated with your Membership and check your e-mail for a link to set your new password. If you attempt to log in with an e-mail address that is not associated with your Membership, the system will not recognize you. To add your preferred e-mail address to our system, please e-mail membership@nybg.org, and we will be happy to assist.

  4. Yes. We will be extending active Membership expiration dates by two months. When the extension is processed, an e-mail will be sent to all Members. If we do not have your e-mail on file, please send us a message at membership@nybg.org.

  5. Yes. Please provide the attendant with a photo ID to verify your current Membership.

  6. Yes. We will not be reprinting Cards, but rest assured that the new expiration date is reflected in our database.

  7. Yes. Printed Parking/Guest Passes that expire March 31, 2020 and beyond will be accepted on-site through December 31, 2020. Your Membership must be active at the time of redemption.

  8. Yes. Guest tickets cannot be redeemed online, but you may e-mail ticketingsupport@nybg.org to make a will call reservation. Please send the request at least 48 hours before your visit and include a copy of your Member ticket confirmation e-mail. Member Passes are only valid with an active Membership. You will be required to present your Pass(es) and your Membership Card or photo ID for pickup. Member Passes can also be redeemed at the Garden, day-of, for complimentary guest tickets, depending on availability. Passes with March, April, May, and June 2020 expiration dates will be accepted through October 31, 2020.

  9. Yes. Member Passes can be redeemed at the Garden for complimentary parking. If you do not bring your Pass with you, you will be required to pay half-price (no refunds). Passes are only valid with an active Membership, and you will be required to show your Membership Card or a photo ID to the parking attendant. Passes with March, April, May, and June 2020 expiration dates will be accepted through October 31, 2020. Parking at the Garden is limited and on a first-come, first-served basis, and is not guaranteed.

FOR PATRONS

  1. We encourage Patrons (Membership levels of $1,500+) to reserve their tickets in advance, either online with your Membership account (NYBG.org/account), or by contacting the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org. We are on call to help with ticket and parking reservations, and for recommendations on how to make the most of your visit.  

  2. As a Patron, you already have an online account at NYBG.org/account. If you have not already activated your online account, all you need to do is create your password by clicking find the Create/Forgot Password link. Enter the information associated with your Membership and check your e-mail for a link to set your new password. If you attempt to log in with an e-mail address that is not associated with your Membership, the system will not recognize you. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for assistance.

  3. Yes. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org so we may make arrangements for your visit and provide electronic tickets.

  4. For the safety of all, we have temporarily suspended golf cart tours, but are pleased to help arrange a private walking tour with face coverings and social distancing. Contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for more information. Note that the Tram Tour is also temporarily suspended.

  5. No. At this time, we are not loaning wheelchairs to visitors. Visitors are asked to bring their own mobility devices and review the Garden map to plan their visit. Note that the Tram Tour and Patron golf cart tours are also suspended at this time.

  6. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for assistance.

  7. No. Because of the special philanthropic nature of a Garden Patrons Membership and the unique partnership that exists between Patrons and NYBG, we are unable to extend Patron Memberships. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org if you have any questions.