We strive to ensure that the Botanical Garden, its buildings, and its tour vehicles are accessible. However, due to the Garden’s naturally varied topography, portions of the historic landscape may be inaccessible.
Holiday Train Show®, through January 21
The Holiday Train Show exhibition is located in the Enid A. Haupt Conservatory and adjacent tent. The exhibition is fully accessible for visitors using wheelchairs or walkers. The exhibition begins with an open-captioned, six-minute video in a low light area. Please see staff on-site to request accommodations.
Designated parking locations are found near the Main and Mosholu Entrances as well as at the Watson Education building and offsite at The New York Botanical Garden Parking Garage.
Passenger loading zones are available at each entrance.
Wheelchairs are available to borrow free of charge on a first-come, first-served basis at the Leon Levy Visitor Center, Mosholu Entrance, Bedford Park Gate and East Gate. Reservations are not accepted. An ID must be left with Visitor Services. Wheelchair lifts are located in the Enid A. Haupt Conservatory and at the entrance to the Library building.
All Ticketing Booths and Trams are equipped with T-coil compatible induction loops. Additionally, Assistive Listening Devices and T-coil compatible neck loops are available in Ross Hall and for Guided Tours. Please ask a staff member for assistance.
The Tram is wheelchair accessible. Each tram can accommodate one wheelchair. Every effort will be made to accommodate groups of wheelchair users.
Large-print transcripts of the Tram Tour are available from the Tram Attendant.
Trams are equipped with a T-coil compatible induction loop. Headsets are available; ask the Tram attendant.
The Garden’s Audio Tours are accessible by cell phone.
Large-print and regular-print transcripts of the Audio Tours are available at the Visitor Center Information Booth.
The Garden’s Audio Tour Stimulating Your Senses in the Home Gardening Center includes visually descriptive commentary designed for the Garden’s visually impaired visitors. Audio Tour signage includes braille text.
The Home Gardening Center’s Helen’s Garden for the Senses includes braille signage.
Arthur and Janet Ross Lecture Hall
Assistive Listening Devices (head sets and T-coil compatible neck loops) and Open Captioning are available upon request. Please ask a staff member for assistance.
Wheelchair and companion seating areas are reserved at the top of the Ross Lecture Hall.
Assistive Listening Devices (headsets and T-coil compatible neck loops) are available for all tours and programs upon request. Please ask a staff member for assistance.
America Sign Language interpreters can be requested for any program or tour with two weeks advanced notice. Please call 718.817.8765 or e-mail email@example.com to arrange.
The New York Botanical Garden does not allow pets on Garden grounds. Service animals are permitted in compliance with the Americans with Disabilities Act (ADA). Read the full Service Animal Policy.
Personal Care Attendants
The Garden offers complimentary admission to paid and unpaid Personal Care Attendants (PCA) accompanying guests with disabilities during their Garden visit. This applies to all general admission, special program, and performance tickets. PCAs should identify themselves at a ticket booth upon arrival to receive complimentary admission with a paying guest. Guests who wish to purchase advance tickets should contact 718.817.8716 to request complimentary tickets for an accompanying PCA.
Other Power-Driven Mobility Devices
Two-wheeled, self-balancing electric vehicles as outlined by the U.S. Department of Justice in accordance with the ADA are permitted on outdoor pathways at NYBG when being used by visitors with mobility disabilities. Suggested wheelchair routes as outlined in the Accessibility Guide (available at the Garden or download below) should be followed with speed not exceeding pedestrian traffic (or a maximum speed of 3mph). These devices cannot be accommodated on tram vehicles or any buildings on grounds including, but not limited to, the Mertz Library, Haupt Conservatory, Watson Education Building, Hudson Garden Grill, Pine Tree Café, and Shop. Devices will be left unattended at building entrances. We are not able to accommodate personal golf carts or and devices powered by fuel or other combustion engines.
An Accessibility Guide is available at the Garden or can be downloaded here.
For questions or comments or for more information about the accessibility of specific programs or tours, please contact our Accessibility office by emailing firstname.lastname@example.org or calling 718.817.8564.